Develop and Review the Deficiency List

This review is a formalized deficiency list that outlines any issues or concerns with your electronic medical record (EMR) solution that your EMR vendor is responsible for resolving.

Under the Master Services Agreement, your EMR vendor must address any deficiencies with the new EMR solution. A deficiency is considered to be related to contract fulfillment, software performance, hardware issues or service level agreements.

This list is reviewed every 30 days following the initial implementation status review by the Physician Office System Program (POSP) throughout the 120-day warranty period to ensure identified issues are addressed and any new concerns identified. After the 120-day warranty period, new issues that occur cannot be placed on this deficiency list.